Author: Phil Banks

Let’s be honest. The sales landscape has fundamentally shifted. The watercooler chats, the quick shoulder-tap to clarify a product feature,…

Let’s be honest—customer support isn’t always the most thrilling job. Repetitive tickets, frustrated customers, and the pressure to hit response-time…

Let’s be honest—customer support isn’t always the most thrilling job. Repetitive tickets, frustrated customers, and the pressure to hit response-time…

Let’s be honest—customers today expect more than just a canned response. They want conversations that feel tailored, immediate, and… well,…

Let’s be honest—big-name influencers with millions of followers aren’t always the best fit for every brand. Especially if you’re targeting…

Let’s face it—trade shows are loud, crowded, and competitive. If your booth blends into the background, you’re leaving leads (and…

Implementation and development of a business strategy are processes that have to be monitored on a continual basis. A detailed…

Understanding Business Process Management and its applications are the cornerstones of improving efficiency within your company, since BPM goes far…

Omnichannel customer service is an ideal practice for online stores. By offering multiple channels for customers to contact your team…

Employers need to make diversity and inclusion strategies so that workers of all kinds are valued. In order to do…