How Gamification Can Improve Engagement and Performance in Customer Support Teams
Let’s be honest—customer support isn’t always the most thrilling job. Repetitive tickets, frustrated customers, and the pressure to hit response-time…
How Gamification Can Improve Engagement and Performance in Customer Support Teams
Let’s be honest—customer support isn’t always the most thrilling job. Repetitive tickets, frustrated customers, and the pressure to hit response-time…
Creating an Omnichannel Customer Support Experience
Omnichannel customer service is an ideal practice for online stores. By offering multiple channels for customers to contact your team…
Customer Support Best Practices for Small Businesses
Customer support is an integral component of business operations that can boost revenue while simultaneously improving the experience for both…
The Evolution of Customer Support: Embracing AI and Chatbots
Customer support has become an essential element of business operations, vital in encouraging user adoption and preventing churn. As technology…
The Future of Customer Support – AI and Automation Trends
Customers today expect support to be proactive, immediate and personalized; they also want the option to self-serve and use various…
5 Customer Retention Strategies to Help You Retain Your Customers
Customer retention is far easier and cheaper than trying to acquire new ones; new customer acquisition can cost 25 times…
Technical Support Duties
Technical Support Representatives (TSRs) provide customer service by troubleshooting and diagnosing basic computer problems. They can also resolve more complex…
The Importance of Customer Support to Your Business
Customer Support is a vital function that can make or break your business. The right customer support team can be…
What Is Customer Support?
The concept of customer support is the process of providing help and assistance to a customer. It covers many aspects…