Beyond the Chat Log: How Asynchronous Video and Screen Recording is Changing Support and Onboarding
Let’s be honest. The old playbook for technical support and employee onboarding is, well, a bit frayed at the edges.…
From Reacting to Predicting: Building a Proactive Support Strategy with Data
Let’s be honest. For years, customer support has been a bit like a fire department. The alarm rings—a ticket, a…
Measuring the ROI of Support in Customer Lifetime Value and Retention
Let’s be honest. For years, customer support was seen as a cost center—a necessary expense, a drain on resources. You…
Developing a Customer Education Program to Reduce Ticket Volume
Let’s be honest. Your support team is amazing, but they’re probably drowning. The same questions, day after day. “How do…
Building a Support Strategy for the Creator Economy and Digital Products
Let’s be honest—the creator economy runs on more than just great content and flashy launches. It runs on trust. And…
Building a Hybrid Human-AI Support Model for High-Touch, High-Value Customer Segments
Let’s be honest: in the world of customer support, one size fits none. Especially when you’re dealing with your most…
Leveraging Customer Support Data for Product Development and Feature Prioritization
You know that feeling when you’re building something in the dark? You’re guessing, hoping, praying the next feature you ship…
The integration of generative AI for personalized support workflows
Let’s be honest. Customer support can feel like a game of telephone sometimes. A customer has a unique, messy, very…
Optimizing Support for Creator Economies and Individual Digital Entrepreneurs
Let’s be honest—the dream of building a business from your laptop isn’t just a dream anymore. It’s a reality for…
Voice Interface Optimization: The Unseen Art of Human-Centered Customer Service
The phone rings. Or rather, your smart speaker chimes. You ask a simple question… and are met with a robotic,…